Complaint Policy

Harding University takes very seriously complaints and concerns regarding the institution. Most complaints or concerns of a specific nature should be initiated and resolved at the campus level through normal University processes whenever possible. An email address (consumerinfo@harding.edu) and a toll free number (844-678-2777) are available to help a student understand the process for filing a complaint. The university has an official complaint policy as well as a formal complaint form.

Complaints associated with the institution’s compliance with academic program quality and accrediting standards may be directed to the Higher Learning Commission (HLC) following their complaint process which is published at www.hlcommission.org/for-students/file-a-complaint-against-an-institution/.

Students enrolled in Harding postsecondary distance education (e.g., online courses, clinical placements, etc.) must follow Harding’s published student grievance process before contacting the Arkansas Division of Higher Education (ADHE). Grievances regarding student grades or conduct violations are governed entirely by institutional policy and Arkansas law and will not be considered by ADHE. If a student must report an unresolved grievance, the student may complete the student complaint form at https://adhe.edu/institutions/ADHE-Grievance-Form. Resolutions by ADHE are final. Students must submit a written grievance to ADHE using the form. The grievant also must provide written documentation from the college/university verifying that the institution’s appeal process has been followed.